Politiques de Confidentialités

 

Privacy Policy of the website www.bahreinparis.com

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Table of Contents

 

​1. Introduction

2. Who We Are

3. Collection and Processing of Personal Data

4. Purpose and Legal Basis for Processing Personal Data

5. Integrated Data Security and Management Strategy

6. Use of Cookies

7. Sharing of Personal Data

8. La Maison Bahreïn’s Commitment to Data Protection and User Rights

9. Protection of Sensitive Data

10. Contact and Inquiries

11. Collection of Data Related to Children

12. Policy Updates

13. Advanced Security Measures​

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Annex I  (Etats-Unis -CCPA), Annex 2 (Canada - LPRPDE), Annex 3 (Brésil - GDPL), Annex 4 (Singapour - PDPA),

Annex 5 ( Afrique du Sud - POPIA), Annex 6 (Arabie Saoudite - PDPR), Annex 7 (Emirats Arabes Unis - "Dubaï - DIFC/Khalifa - KIZAD - FDLPDD), Annex 8 (Bahreïn - PDPL), Annex 9 (Qatar - PDPPL), Annex 10 (Koweït - PDPL), Annex 11 (Oman - DPL). 

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1. Introduction

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La Maison Bahreïn considers the protection of its clients’ privacy a top priority, and its commitment to this protection is unwavering. It firmly believes that every individual should have a clear understanding of the personal data collected and used, as well as the rights associated with that data.

Its Privacy Policy provides a detailed explanation of its policies and practices regarding the collection, use, and disclosure of personal data on its digital platforms or during its events. It is strongly recommended to read this Policy carefully, as it contains crucial information about the processing of personal data.

The structure of this Privacy Policy has been designed to facilitate access to relevant sections, ensuring clear and effective navigation. Clients also have the option to download the full text of the Privacy Policy by "clicking here."

If you have any questions or concerns regarding this Privacy Policy, you are invited to contact La Maison Bahreïn. Contact details are available in the dedicated "Contact Us" section. The team is here to provide additional information or address any concerns.

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2. Who We Are

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The company BAHREÏN is designated as the data controller of your personal data, unless otherwise stated in this Privacy Policy. BAHREÏN is a simplified joint-stock company with a sole shareholder, with a share capital of five hundred (500) euros. Its registered office is located at 61/32 Rue Eugene Jacquet, 59800 Lille, France. BAHREÏN is registered with the Lille Métropole Trade and Companies Register under number B 982 103 764. For any questions or to get in touch, please refer to the "Contact Us" section for full contact details.

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3. Personal Data Collection and Processing

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La Maison Bahreïn will collect, record, retain, organize, structure, store, update, adapt, interconnect, consult, use, transfer, and share your personal data in accordance with the purposes described in this section. Unless expressly permitted by applicable law, your personal data will not be used for any purposes incompatible with or inconsistent with those for which they were initially collected.

The processing of your data will be carried out in accordance with applicable privacy laws and based on the legal grounds outlined in this section. These legal bases also apply when La Maison Bahreïn shares your data with third parties, as outlined in Section 6 entitled "Data Sharing." For more information on the purposes and legal bases, you may contact us by email at service@bahreinhijab.com (or refer to the "Contact Us" section).

The processing of your personal data will rely on the legal bases listed below, unless you reside in one of the countries specifically mentioned. In that case, please refer to the corresponding annex for information specific to your place of residence.

• For residents of the United States, please refer to Annex I: United States (CCPA).

• For residents of Canada, Annex II: Canada (PIPEDA) will apply.

• For residents of Brazil, refer to Annex III: Brazil (LGPD).

• For residents of Singapore, see Annex IV: Singapore (PDPA).

• For residents of South Africa, Annex V: South Africa (POPIA) contains relevant details.

• For residents of Saudi Arabia, Annex VI: Saudi Arabia (PDPL) provides the necessary information.

• For residents of the United Arab Emirates, consult Annex VII: UAE (Dubai – DIFC / Khalifa – KIZAD / Federal – FDPL).

• For residents of Bahrain, refer to Annex VIII: Bahrain (PDPL).

• For residents of Qatar, see Annex IX: Qatar (PDPPL).

• For residents of Kuwait, consult Annex X: Kuwait (PDPL).

• For residents of Oman, see Annex XI: Oman (DPL).

These annexes provide specific information regarding the use of your personal data in accordance with the applicable legislation in your country of residence. For any additional questions or requests, please do not hesitate to contact us.

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4. Purposes and Legal Grounds for the Processing of Personal Data

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La Maison Bahreïn will use its clients’ personal information to provide the products and services ordered or requested. This includes customer relationship management and the fulfillment of contractual obligations, such as order management, payment processing, and product delivery. For these purposes, La Maison Bahreïn will access, collect, store, process, use, share, and transfer the necessary personal data for activities such as billing, payment processing, and accounting. Certain tasks, such as order registration, payment, and delivery, may be performed by La Maison Bahreïn's partners, involving the sharing of data via their information systems.

For specific services such as gift cards, personalization, or reservations, La Maison Bahreïn will access, collect, store, and use the necessary personal data for delivery, storage, and return management. Additionally, particular information may be required for services such as product taxation or after-sales support.

The creation and management of the “DAR BAHREÏN” profile are central to La Maison Bahreïn’s commitment to personalizing the client experience. When a client requests the creation of their profile whether via the website, customer service, or other means their personal data is associated with this profile, including information related to purchases, whether made as a guest or via a registered profile. This profile reflects the client’s preferences, shopping habits, and other relevant characteristics, and is enriched over time with updated details such as preferences and contact information.

La Maison Bahreïn is committed to maintaining the accuracy of personal data, taking all necessary measures to validate updates in accordance with data protection laws. Clients have the right to request the correction of their data at any time. La Maison Bahreïn strives to identify and rectify any inaccurate personal data while eliminating duplicates.

The administration of the “DAR BAHREÏN” profile involves a continuous process to ensure the quality and relevance of the data it contains, including data cleansing and deduplication. The legal basis for this processing lies in the execution of a contract and, in some cases, in La Maison Bahreïn's legitimate interest in providing a personalized experience in accordance with the fundamental rights and interests of clients.

La Maison Bahreïn, fully committed to a digital approach, offers a personalized and continuous customer experience on its website, through chat, phone calls, or video sessions. Whether the contact is initiated by the client or by La Maison Bahreïn, the primary objective is to provide customer service and assistance tailored to individual needs. To do so, La Maison Bahreïn processes users’ personal data to identify them and respond precisely to their inquiries and share relevant information.

During interactions on La Maison Bahreïn’s digital platforms, whether from a user initiating the creation of their DAR BAHREÏN profile or a new user exploring services, the shared data is recorded to ensure a personalized and seamless experience. This information may be directly associated with the user’s DAR BAHREÏN profile or stored in a temporary file. This method enables La Maison Bahreïn to better understand its users, offer tailored solutions, and improve the quality and security of its services, based on the user’s consent, the existence of a contract, pre-contractual steps, or La Maison Bahreïn’s legitimate interest in enhancing its offerings.

The ability to identify users during their interactions across different digital channels is essential. It allows La Maison Bahreïn to access information stored in the DAR BAHREÏN profile or temporary file, facilitating the understanding of users’ needs based on past interactions and enabling personalized support. La Maison Bahreïn conducts post-interaction analyses to decode user preferences and refine its responses to their specific needs.

A chat service is available on La Maison Bahreïn’s website to enhance the user experience. Users are free to close the chat window if they do not wish to be contacted. If identifying the user proves challenging, a temporary file may be created to enable a smooth shopping experience, avoiding the need to re-enter previously shared information.

Personal data, whether linked to the user's DAR BAHREÏN profile or to the temporary file, is essential for La Maison Bahreïn’s staff to offer direct and relevant assistance related to requests or purchases. With the user’s consent, interaction tracking plays a key role in improving the quality and security of La Maison Bahreïn’s services while enabling tailored and appropriate responses.

To provide clients with targeted information and personalized marketing content, La Maison Bahreïn is committed to proactively keeping them informed. This will occur either at their explicit request, with prior consent where required by law, or in accordance with regulations allowing the delivery of information, especially following a purchase. These communications whether international or local will cover various topics such as news about La Maison Bahreïn’s products and services, notifications, event invitations, updates, special offers, surveys, and more. They will be carefully crafted to appeal to clients and constantly updated based on new personal data linked to their DAR BAHREÏN profile. It is important to note that using this data for such purposes involves a degree of profiling.

For our clients residing in the United States (Annex I - CCPA), Canada (Annex 2 - PIPEDA), Brazil (Annex 3 - LGPD), Singapore (Annex 4 - PDPA), South Africa (Annex 5 - POPIA), Saudi Arabia (Annex 6 - PDPR), the United Arab Emirates (Annex 7 - Dubai - DIFC / Khalifa - KIZAD - FDLPDD), Bahrain (Annex 8 - PDPL), Qatar (Annex 9 - PDPPL), Kuwait (Annex 10 - PDPL), and Oman (Annex 11 - DPL), specific information about SMS and instant messaging is available to explain how La Maison Bahreïn may use their phone number to send messages.

When clients share their contact information with La Maison Bahreïn, the brand may reach out to them through various channels such as SMS, MMS, email, postal mail, Internet, social media, or phone, respecting their consent where applicable. Clients always retain the right to request that La Maison Bahreïn not use a particular communication channel and to unsubscribe by using the opt-out option systematically provided.

To stop receiving any communications from La Maison Bahreïn through any channel, clients may contact the team via email at contact@bahreinhijab.com

As part of the exceptional experience La Maison Bahreïn aims to provide, its commitment to personalization is ongoing and omnipresent. The use of clients’ personal data is intended to create a unique experience for them through tailored communications and a personalized journey. It is essential to highlight that this is done exclusively with the client’s prior consent and in strict compliance with data protection regulations. These personalized communications may include targeted product recommendations likely to appeal to the client, marketing content tailored to their interests, personalized event invitations, and even the possibility of receiving customized products or those adapted to their preferences, where such options are available.

The approach involves using information explicitly shared by clients, such as their date of birth, country of residence, and contact preferences, combined with analyses of observed patterns during previous interactions. These patterns include their purchasing preferences, types of products that interest them, and specific occasions when purchases are made.

To ensure a personalized and enriching experience, La Maison Bahreïn creates groups of similar clients based on their personal data. For example, if a client’s purchases frequently fall into a particular category, La Maison Bahreïn infers that it is their preferred category, thereby adapting their experience accordingly. Some online store features may require login or identification to ensure a richer, more tailored experience.

Furthermore, the use of cookies and other online advertising technologies enables La Maison Bahreïn to track its clients’ activities on social networks and the Internet, while always respecting their communication preferences. To enrich their data, La Maison Bahreïn may combine it with data held by trusted partners. Linking a client’s public social media account to their DAR BAHREÏN profile is also possible, while strictly preserving confidentiality through unique identifiers and re-identification protocols.

Personal information such as email address, phone number, or social media ID enables La Maison Bahreïn to contact its clients on third-party platforms and run targeted advertising campaigns for similar audiences. These campaigns whether conducted on the website, social media, or other communication channels are designed with special attention to client data confidentiality.

In summary, the use of cookies and other advertising technologies allows La Maison Bahreïn to present online advertisements that align with its clients’ interests, based on demographic, geographic, and behavioral data. If at any time a client prefers to no longer receive personalized online ads, they may request the deletion of their DAR BAHREÏN profile or adjust their cookie preferences. Additionally, on certain third-party websites, clients can configure their preferences to stop receiving ads from specific advertisers.

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Sending Personalized Communications : 

Purpose: La Maison Bahreïn is committed to providing you with relevant information about its products, invitations to exclusive events, special offers, and surveys—each tailored to your interests and purchasing habits.

Legal Justifications :

• Performance of a Contract: The sending of such communications is necessary within the framework of our contractual relationship, in accordance with applicable legislation that permits it without requiring your explicit consent.

• Legitimate Interest: Respecting your rights, La Maison Bahreïn may send you personalized communications as long as its legitimate interests do not override yours and the law allows it.

• Consent: You always retain full control and can withdraw your consent at any time, notably during the creation of your DAR BAHREÏN profile.

Updating and Enriching Personal Data :

Purpose : La Maison Bahreïn is committed to maintaining the accuracy and relevance of your personal information by updating, completing, and enriching it, including through data cleansing and deduplication processes.

Legal Justifications :

• Performance of a Contract or Legal Obligation: Any data updates are carried out as part of the administration and management of your DAR BAHREÏN profile or in response to rectification or deletion requests in accordance with the law.

Campaign Creation : 

Purpose : La Maison Bahreïn aims to identify new individuals who share similar characteristics with you and who may be interested in its products.

Legal Justifications :

• Consent: You have the option to give or withdraw your consent during the creation of your DAR BAHREÏN profile, which directly influences the creation of such campaigns.

Personalized Online Advertising :

Purpose : La Maison Bahreïn seeks to present online ads tailored to your preferences, based on contextual, behavioral, or interest-based criteria.

Legal Justifications:

• Consent for Cookies and Advertising Technologies: You may withdraw your consent at any time, especially regarding the use of cookies and other online advertising technologies.

It is important to note that some of the technologies used may rely on services provided by other companies, each with its own policies. Your consent given through these platforms may also be withdrawn at any time.

La Maison Bahreïn is committed to respecting your choices and ensuring your control over your data and preferences. To deliver non-marketing communications, La Maison Bahreïn ensures it is in response to your explicit request and guarantees the protection of your personal data.

Even if you choose to unsubscribe from certain marketing communications, you may still receive essential non-marketing communications necessary to fulfill our contract with you or to comply with legal obligations.

For Our Clients Residing in Specific Jurisdictions

For clients residing in the United States (Annex I - CCPA), Canada (Annex 2 - PIPEDA), Brazil (Annex 3 - LGPD), Singapore (Annex 4 - PDPA), South Africa (Annex 5 - POPIA), Saudi Arabia (Annex 6 - PDPR), United Arab Emirates (Annex 7 - Dubai - DIFC/Khalifa - KIZAD - FDLPDD), Bahrain (Annex 8 - PDPL), Qatar (Annex 9 - PDPPL), Kuwait (Annex 10 - PDPL), and Oman (Annex 11 - DPL), specific information is available regarding SMS and instant messaging, detailing the potential use of your phone number for communication purposes.

Non-Marketing Communications Include, But Are Not Limited To:

• Identity verification upon registration

• Password or username reset

• Notifications about service maintenance or termination

• Information about upgrades, corrections, or incidents involving your personal data

• Announcements regarding updates to our Privacy Policy or User Terms

• Notifications about products or services you have requested or purchased

We will never contact you to request your password. Be cautious if you receive any such request.

Purposes of Processing Your Personal Data

The legal basis underlying the processing of your personal data includes:

• Providing the services and information you have requested, such as identity verification or password reset

• Ensuring the proper functioning of our services and informing you about relevant policy or service updates

• We are committed to respecting your preferences and ensuring the security of your personal data.

Performance of a Contract :

We are committed to delivering the services and information you need, including notifications about service suspensions, incidents affecting your personal data, and other relevant communications. This is part of our contractual obligations or required legal compliance.

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Administration and Management of Your DAR BAHREÏN Profile :

Following your request to create a profile, we administer and manage your DAR BAHREÏN account. This includes managing the information you provide during account creation. This processing is carried out under the contract between you and La Maison Bahreïn.

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Promotion of Activities on Social Media :

La Maison Bahreïn actively seeks to promote its activities and establish a closer connection with its online community via social media. Operating “Fan” pages on these platforms provides an interactive space to engage in conversations, share relevant information, and foster interaction with our content.

When users interact with our pages by following, liking, sharing, or commenting, we gain access to certain public profile information, allowing us to further personalize our engagement. This approach is part of our contract execution, facilitating ongoing interaction with our clients and followers through the features offered by social platforms.

Additionally, this serves our legitimate interest in communicating transparently and authentically about our activities. Analyzing user behavior on our "Fan" pages or those sharing our content helps us better understand audience preferences, trends, and reactions.

This analysis, based on aggregated data, provides valuable insights for adapting our content strategy, improving the relevance of our posts, and responding effectively to the expectations of our online community.

Our approach to social media management is guided by the intention to create an engaging, informative, and respectful environment where community members can positively interact with our brand and with each other.

 

5. Integrated Security and Data Management Strategy

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As part of our proactive approach to securing our business operations and protecting our staff, La Maison Bahreïn has implemented a series of measures aimed at preventing and detecting fraud. These initiatives are an integral part of our commitment to providing our products and services in a secure manner, ensuring the faithful fulfillment of our contractual obligations while complying with applicable legal requirements.

We deploy advanced antifraud solutions to facilitate trustworthy interactions with our customers, assess eligibility for certain sales, offers, or special programs, and ensure compliance with the terms and conditions governing our activities. In the event of non-compliance or suspected fraud, we are prepared to apply disciplinary or coercive sanctions to protect our legitimate interests.

From an administrative and technical perspective, strict measures are taken to secure our IT systems, networks, and transactions conducted through our website. These measures focus on the protection of personal data we process, including identity verification procedures and managing violations of terms and conditions or fraudulent behaviors identified or suspected. For example, assigning a unique code to personal data associated with purchased products allows us to verify orders, control compliance with terms and conditions, and detect any fraud attempts. These actions are also crucial to ensure our compliance with current regulations and prevent the unauthorized sharing of personal data with insecure third parties.

To protect our rights, assets, staff, and business partners, we adopt measures in accordance with relevant laws and regulations. This may include monitoring incoming and outgoing communications with our customer service, with clear information provided to users regarding audio or video recording or live listening of these exchanges.

In a specific effort to protect the health and safety of our staff, we have implemented procedures to combat malicious communications. Any inappropriate behavior, such as harassment, insults, or threats, is immediately reported to our specialized team, who may take disciplinary action ranging from a warning to temporary suspension in order to preserve a respectful and secure working environment.

To further elaborate, our actions regarding fraud prevention, detection, and investigation, as well as the fight against inappropriate behaviors, rely on the use of advanced technologies and analytical methods.

We employ sophisticated algorithms and conduct thorough monitoring of transactions to identify patterns of fraudulent or inappropriate behavior towards our staff. The legitimacy of these practices is based on the need to execute our contracts securely, ensuring the delivery of our products and services, and on our legal obligation to protect against fraud and abuse.

La Maison Bahreïn is firmly committed to scrupulously adhering to the laws and standards governing the protection of its customers' personal data. To this end, it has implemented strict privacy policies and ensures that the processing of personal data is fully compliant with legal requirements. Based on the principle of respecting legal obligations and its legitimate interest in maintaining customer trust while ensuring unwavering adherence to privacy standards, La Maison Bahreïn prioritizes privacy protection.

In terms of intellectual property and dispute management, La Maison Bahreïn makes significant efforts to defend its rights. It conducts thorough investigations, engages in legal procedures, and actively participates in conflict resolution mechanisms, relying on a legal foundation that combines respect for legal obligations with the legitimate interest in safeguarding its rights and promoting a fair business framework. These efforts not only aim to protect its commercial interests but also to ensure a safe, ethical, and respectful experience for its community of users, reaffirming its commitment to responsible conduct that considers both its interests and the fundamental rights of its customers.

In order to optimize and efficiently manage its communication channels, La Maison Bahreïn is committed to adopting proactive and reactive strategies based on the use of its customers' personal data. These actions target effective management, continuous improvement, and the enhancement of its communication channels, whether digital or through its website and mobile application. The use of personal data is motivated by La Maison Bahreïn's desire to fulfill its contractual obligations to its customers and continually improve the quality of its services while respecting its legitimate interests.

When the use of cookies or other online tracking technologies is necessary, special care is taken to obtain prior consent from customers. These data are used to administer, optimize, and enhance all digital interfaces—websites, applications, content—along with the range of services and products offered, to provide the most enjoyable online user experience, potentially incorporating the use of cookies or similar technologies in this process.

La Maison Bahreïn is committed to promptly resolving any technical malfunctions, including issues such as page crashes or bugs, as part of its specific objectives related to the processing of personal data. This approach is in line with its commitment to ensuring a smooth and satisfying user experience, primarily based on the need to execute a contract in accordance with the Terms of Use of the services provided by La Maison Bahreïn.

Regarding cookie management, La Maison Bahreïn places great importance on the control that its customers have over their consent. It offers them the freedom to modify or withdraw their consent at any time, thereby emphasizing its commitment to respecting users' privacy. As part of efforts to understand the use of its communication channels and improve their management, optimization, and performance, La Maison Bahreïn may conduct detailed analyses, such as auditing the downloading of personal data from its website. The legal bases for these data processing activities include the execution of a contract, explicit consent regarding the use of cookies giving users the explicit ability to withdraw their consent at any time and the legitimate interests of La Maison Bahreïn in improving its services and communication channels, in cases where specific consent is not a legal requirement.

All of these actions are undertaken with a constant focus on preserving the interests and fundamental rights of customers, reaffirming La Maison Bahreïn's commitment to operating within a framework that respects and protects the confidentiality and integrity of their personal data

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La Maison Bahreïn processes its customers' personal data in accordance with the following purposes, as detailed at the time of collection :

User Experience Personalization :

La Maison Bahreïn focuses on analyzing user behaviors and preferences in order to enhance and personalize the experience on its website, applications, and through its products. The goal is to provide a tailored experience, more relevant and adapted to individual needs, thus strengthening the relationship between the brand and its customers.

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Request Handling and Complaint Management :

Data is used to effectively and personally respond to customer requests or complaints. This includes managing orders, communication related to user accounts, considering feedback, and making necessary adjustments to meet customer expectations.

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Security :

The security of customers, as well as that of La Maison Bahreïn’s websites and applications, is paramount. The brand uses personal data to detect and prevent fraud, theft, and any other reprehensible behavior, thus protecting customer information both online and offline.

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Adverse Effect Monitoring and Legal Compliance :

As a manufacturer of cosmetic products, La Maison Bahreïn processes data related to adverse effects in order to comply with legal obligations. This includes monitoring and appropriately communicating about potential effects of its products.

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Counterfeit and Terms Violation Prevention :

The brand employs analyses, including purchase frequency and quantities, to combat counterfeiting and unauthorized sales. This approach supports its exclusive distribution network and preserves the integrity of the Bahreïn brand.

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Marketing :

With customers' prior consent, La Maison Bahreïn provides targeted information about new products and special offers, personalizing its marketing communications to better align with user interests.

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Analysis and Statistics :

Evaluating La Maison Bahreïn's online reputation and measuring the effectiveness of its marketing campaigns are essential to improving its presence both online and offline, aiming to maintain a positive brand image and optimize communication strategies.

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Other Purposes :

The retention of a complete history of transactions and commercial documents meets legal and administrative requirements, insurance needs, and internal audits, ensuring transparency and compliance in its operations.

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6. Use of Cookies

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La Maison Bahreïn uses cookies, web beacons, and other trackers to collect information when you interact with its websites and mobile applications. Cookies, which are text files stored on your device's hard drive, play a key role in identifying your device during a consented period, not exceeding 13 months. Below is a detailed explanation of the different categories of cookies and how they work :

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Essential Cookies for Functionality :

La Maison Bahreïn implements cookies that are essential for navigating its sites, storing critical information such as your language preferences, login credentials, and details of your shopping cart or wish list.

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Behavioral Analysis Cookies :

Some cookies are used to analyze your browsing on La Maison Bahreïn's platforms, examining your habits such as visited URLs, time spent on pages, in order to refine the user experience by further personalizing content and communications based on your interests.

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Anonymous Statistical Cookies :

Used to collect data on user activity on the sites, these cookies help identify the most visited sections, enabling La Maison Bahreïn to optimize the visibility of its content.

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Security Cookies :

These cookies are essential for securing online transactions and purchases, for example, using the device's fingerprint to authenticate and secure transactions.

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Third-Party Cookies :

The presence of cookies from partners, such as advertising agencies or analytics providers, is noted. While subject to the policies of these third parties, La Maison Bahreïn strives to inform its users of their purpose and how to manage them.

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Content Sharing Tools :

Features allowing content sharing via social networks are integrated, with the possibility that these networks may identify you even without direct action on your part with these buttons, if your session is active.

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Cookie Management :

La Maison Bahreïn provides the option to manage your cookie preferences, excluding those essential for functionality and security. This management can be done through dedicated links or directly from your browser settings, allowing you to accept or reject cookies according to your preferences. It is important to note that modifying these settings may affect your user experience on La Maison Bahreïn's sites. Detailed instructions for managing cookies are provided for different browsers and devices, including Internet Explorer, Mozilla Firefox, Opera, Android, Dolphin on Android, Safari on iOS, and Google Chrome, highlighting the importance of personalizing these settings based on your individual preferences.

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La Maison Bahreïn emphasizes that the settings applied may not guarantee a fully personalized user experience if the device is shared or if multiple browsers are used, acknowledging the complexity of ensuring a perfect match between the services offered and each user's specific usage.