Frequently Asked Questions (FAQ)
The Frequently Asked Questions (FAQ) section on the website www.bahreinparis.com is essential to ensuring an optimal user experience. It addresses common inquiries from La Maison Bahreïn's clients, thereby enhancing their trust and satisfaction.
Website Navigation
How can I find a specific product on your website ?
You can find a specific product by using the search function located at the top of each page on the website. Simply enter the name or description of the product you're looking for, then click the magnifying glass to display the relevant results.
Is there a search function on your website ?
Yes, our website features a convenient search function that allows you to quickly find the products you're looking for. Simply enter keywords into the search bar at the top of the page and click the magnifying glass to view relevant results.
Which web browsers are compatible with your website ?
Our website is compatible with most popular web browsers, including Google Chrome, Mozilla Firefox, Safari, and Microsoft Edge. Simply ensure that you are using the latest version of your browser for an optimal experience.
My Order
What are the steps to finalize my order ?
To gracefully complete your order, please follow these steps : Once you have added all desired items to your cart, click on the cart icon located at the top right of the page. Review your selected items carefully, then click on the "Checkout" or "Proceed to Order" button. Kindly fill in your delivery and payment details. Carefully review your order one final time, then click "Place Order" to confirm and finalize your purchase.
How can I add or remove items from my cart ?
To add an item to your cart, simply click on the “Add to Cart” button. Should you wish to remove an item, kindly access your cart and select “Remove” or “Delete” next to the piece you no longer wish to acquire. Each adjustment will be reflected instantly, ensuring a seamless and refined shopping experience.
What customization options are available for my order ?
Customization options may vary depending on the product. Common personalization possibilities include the selection of size, color, and style, as well as the addition of exclusive features specific to certain pieces. Each option allows for a tailored experience, enhancing the uniqueness of your order.
How can I verify if my order has been successfully placed ?
After placing your order, you will receive a confirmation email containing a summary of the purchased items, along with your delivery and payment details. To track the status of your order, simply enter your order number on the carrier’s website via the provided tracking link.
Payment
What payment methods do you accept ?
You can complete your purchase using the following credit or debit cards: Visa®, MasterCard®, American Express®, Maestro®, JCB®. During the payment process, kindly provide your card number, its expiration date, and the security code found on the back of your card on the designated payment page. We also accept payments via PayPal®.
Is my payment secure ?
Absolutely, we take payment security very seriously. All transactions conducted on our site are secured with advanced SSL encryption protocols. Furthermore, we do not store any of your credit card details after the transaction, ensuring the highest level of privacy and security.
When will my payment be debited from my account ?
The amount of your purchase will be debited from your bank account upon validation of your order, in accordance with the processing times set by your financial institution.
Are there any additional fees for certain payment methods ?
We do not apply any additional fees for using our various payment methods. However, transaction fees may be charged by your bank or payment service provider. We recommend contacting them directly for further details.
Returns & Exchanges
What is your return and exchange policy ?
Return Conditions Haute Couture : Items must be returned in their original condition, unworn, unaltered, and accompanied by their original packaging and accessories. Fragrance : Perfumes must be returned in their original packaging, still sealed in their plastic film. Any opened or altered bottles will not be accepted. In the event of damage occurring during shipping, please notify us within 48 hours of receipt and ensure that the bottle is securely sealed. For any assistance, our Customer Service team is at your disposal. For further details, please refer to our return policy.
Can I return or exchange an item purchased online ?
Yes, you may return or exchange any item purchased online, provided it is in its original condition, unworn, and undamaged, with all original tags and packaging intact.
What is the refund timeframe ?
We are committed to processing refunds promptly. Your refund will be issued within a maximum of 14 days from the receipt of your return. Depending on banking processing times, the amount will appear in your account within 3 to 5 business days after the refund is processed.
What are the available delivery options ?
The available delivery options are standard delivery, express delivery, and Saturday delivery, exclusively within mainland France.
What are the delivery times for my order ?
Delivery times depend on the shipping method you select. Standard delivery generally takes between 2 to 6 business days, while express delivery ranges from 1 to 3 business days. If certain items are unavailable, this may impact the expected delivery times. For further details, we recommend consulting our terms and conditions or contacting our customer service. They will be able to provide you with the necessary information and assist with any inquiries regarding delivery times and product availability.
Do you deliver internationally ?
Yes, we offer international delivery. Please note that delivery times may vary depending on the destination.
How can I track the shipment of my order ?
Once your order has been shipped, you will receive a confirmation email with a tracking number. To track the progress of your package, simply enter this number directly on the carrier's website. Should you require any assistance, our Customer Service team is available by phone or through the "Contact Us" section.
Delivery
Is it possible to have my package delivered directly to my mailbox ?
For security reasons, we are unable to deliver Bahreïn parcels to a P.O. Box. However, if you are unavailable during the first delivery attempt, you will have the option to reschedule the delivery at your convenience directly with the carrier.
Can I have my order delivered to my hotel ?
Yes, we can deliver your order to your hotel. Please provide the full hotel address and details of your stay when placing your order.
Is a signature required upon receipt of my order ?
If you choose delivery with a secure code, no signature will be required. However, for other delivery methods, a signature will be requested upon receipt of your parcel. This ensures confirmation of the delivery, safeguarding the security and traceability of your order throughout the shipping process.
What do you mean by delivery with a secure code ?
Delivery with a secure PIN code means you must provide a secret code upon receipt of your package. This code is typically sent to you via email or SMS.
What should I do if I do not receive the secure code ?
If the PIN code has not been received, the recipient is advised to check their email inbox or phone messages, ensuring to also check the spam or junk folder, where the message may have been directed. If, after this verification, the code is still unavailable, it is recommended to contact our Customer Service for assistance. Our Customer Service can be reached by phone at +33 (0) 1 83 64 73 58 or by email at service@bahreinhijab.com.
How can I arrange for my package to be delivered to another location or a third party (neighbor, concierge, etc.) using the secure code ?
To arrange delivery to a specific location or to a third party, you can provide the secure code to that person, and they can present it to the delivery driver upon receipt.
If the delivery driver arrived but I was unable to provide the secure code, how can I retrieve my package ?
If the secure code could not be provided to the delivery driver during their visit, our service will arrange for a redelivery attempt. If rescheduling is not possible, your order will be deposited at a designated pickup point. To collect the package from this point, a valid ID will be required. If you are unable to collect the package in person, we recommend designating a trusted person to retrieve it on your behalf by providing a power of attorney.
What should I do if I have not received my package after placing
an order ?
If your order has not been delivered yet, start by checking its status using the tracking number on the carrier's website. Be sure to also check your emails (including your spam folder), as delivery notifications may have been sent there. If after 4 business days your package has still not arrived, it is possible that an address error is the cause. Verify the accuracy of the information provided during your order. If you have any doubts or if the issue persists, please contact our Customer Service for assistance.
Gift
Do you offer a gift wrapping service ?
At La Maison Bahreïn, each Hijab is presented in an elegant case, adorned with a Signature Bordeaux ribbon. Exclusively for the Hijabs, this case transforms every order into a refined gift, immersing you in a unique and precious world.
Is it possible to include a personalized message with my gift ?
Absolutely, you can include a personalized message with your gift. Simply enter your message when selecting the item, and we will ensure it is included with your package.
How can I indicate that my order is a gift during the checkout process ?
To indicate that your order is a gift, simply enter the message you wish to include in the dedicated gift section during checkout. If no message is entered, the product will be shipped as usual. We will ensure that the package is carefully wrapped and that no pricing information is included.
Do you offer special delivery options for gifts ?
Yes, we offer special delivery options for gifts, such as express delivery or delivery to a different address than the billing address. You can select the option that best suits your needs during the checkout process.
Where can I purchase a product from La Maison Bahreïn ?
It is possible to acquire the products of La Maison Bahreïn by visiting the online boutique on the official secure website: www.bahreinparis.com
How can I check the availability of a Bahreïn product ?
To check the availability of a specific item, use the search function on our website or contact our customer service. We make every effort to maintain an accurate and up-to-date inventory.
What items are covered under the Bahrain warranty ?
The Bahreïn warranty covers any failure related to manufacturing, as well as material defects—that is, any issue arising from the use of faulty or inappropriate materials in the making of the product. For more detailed information regarding the scope of the warranty, we invite you to consult our 'Warranty' section.
What is the recommended care protocol to preserve the integrity and elegance of my Bahreïn piece over time ?
To preserve the brilliance of your Bahreïn piece, we invite you to follow our care recommendations with the utmost attention. Detailed guidance on washing, storage, and handling is available in our online Care Guide, under the section 'Advice & Secrets'. Each creation from La Maison Bahreïn is accompanied by Cofreet-certified symbols, offering clear insight into the appropriate care methods to ensure unparalleled durability and exceptional quality
Guides to Purchase & Care
Are Bahreïn pieces designed to withstand extreme conditions, such as snow or intense cold ?
Absolutely. Each creation is meticulously crafted from exceptional materials, carefully selected to withstand even the most rigorous climatic conditions. Whether in snowfall or freezing temperatures, every piece from La Maison Bahreïn retains its durability and inherent grace.
Are creations from La Maison Bahreïn conceived to endure extreme environments, such as arid climates or intense heat ?
Indeed. Each creation from La Maison Bahreïn is rigorously tested for resilience across diverse environments, including intense heat and arid conditions. The exceptional quality and robustness of our pieces are crafted to meet the highest expectations—even under the most extreme climates.
What is the recommended frequency for maintaining my Bahreïn creation to ensure its continued excellence ?
The recommended maintenance frequency for the Bahreïn Hijab depends on various factors, such as how often it is worn, the environmental conditions, and the fabric type. A light cleaning is suggested after several uses. It is also advised to store the Hijab away from light and moisture to preserve its brilliance. Further tips can be found in the 'Advice & Secrets' section.
How does the restoration service for a Bahreïn creation operate, ensuring its continued elegance and functionality ?
The restoration service at La Maison Bahreïn begins with a contact with our customer service team to obtain an authorization number, ensuring seamless tracking. Upon receipt of your piece, our team conducts an assessment, provides a detailed estimate, and proceeds with the necessary repairs, including cleaning, stitch repairs, and the replacement of components. Once the restoration is complete, your item is carefully repackaged and shipped to your address. This service guarantees quality, thorough tracking, and transparency, ensuring that your piece regains its full splendor.
What is the cost involved in the servicing of a Bahreïn creation ?
Service costs vary depending on the type of piece and the required repairs. Our team will provide you with a detailed estimate prior to any intervention, ensuring complete transparency regarding the associated fees.
What is the typical duration for servicing a Bahreïn creation ?
The duration of the service depends on the complexity of the repairs. However, our aim is to minimize the downtime of your piece. An estimated timeline will be provided upon submission of your request, and you will receive regular updates via email to track the status of your product.
In the event that I misplace my personalized metal card, what is the process for requesting a replacement ?
Each personalized metal card, certificate of authenticity, and invoice issued by La Maison Bahreïn are uniquely crafted for each client, ensuring their exclusivity and authenticity. These items are created only once, to guarantee the absolute integrity of La Maison Bahreïn's system.
What is the best way to contact La Maison Bahreïn ?
La Maison Bahreïn offers several communication channels to cater to the needs of its clients. You can reach us via email at service@bahreinhijab.com, by phone at +33 (0)1 83 64 73 58, or through WhatsApp at +33 6 37 21 73 63. Our dedicated team is always ready to provide assistance and address any inquiries. Whether through our website, by phone, or via messaging, La Maison Bahreïn is committed to delivering high-quality service and prompt, efficient support.